Explore FourDoor's terms and conditions

Cars24 Services Private Limited, a company incorporated under the laws of India and having its registered office at 10 th Floor , Tower B , Unitech Cyber Park , Sector 39 Gurugram Haryana -122003, operating under the trademarked name “Four Door”, provides holistic car services including maintenance, repair, etc. The use and access of our website www.fourdoor.com (“Website”), or any products or services in connection with the Website (“Services”) shall be governed by these terms and conditions (“Terms”).

The terms “Company/we/us/our” individually and collectively refer to Cars24 and the terms “User/you/your” refer to the Users. These terms constitute a legally binding and enforceable agreement between Cars24 and its Users and govern your use of the Website to browse and/or avail the Services displayed by us on the Website. By accessing and using our Services, you agree to be bound by these Terms, establishing a contractual relationship between you and the Company. In case you do not agree to the Terms, you may not use or access or stop your use or access of our Services. These Terms expressly supersede prior written agreements with you. The Company requests the User to carefully go through these terms & conditions (“Terms and Conditions” or “Terms”) prior to accessing the Website or availing Services (as defined below) using the Website.

The Company reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and the Company will post the amended Terms at the domain of www.fourdoor.com. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. The Company shall not be under an obligation to notify Users of any changes to the Terms and Conditions. If you continue to use the Website, and/or Services after the updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accept the updated Terms and Conditions. Any reference to Terms and Conditions, made herein shall refer to the latest version of the Terms and Conditions.

No information provided on the Website shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000. These Terms are generated by a computer system and do not require any digital or electronic signature.

“Estimated Cost” means the service cost approximation of what the Service is likely to cost. The purpose of cost estimation is to predict the quantity, cost, and price of the resources required to complete a job.

“Service(s)” means services provided through the Website, as described in further detail under Clause 1 below. The Services provided through the Website may change from time to time, at the sole discretion of the Company.

“User” or “You” shall mean any individual who owns a four wheeler/car in urban cities and who is desirous of availing Services at the Company `s Four Door workshop as customers.

The Services constitute the Website that enables the Users to avail the Services, for the repair or maintenance services for your four wheeler/car at the Company's Four Door centers. The Company may also provides towing service to get your four vehicles/car out of the situation and back on road on a chargeable basis.

You acknowledge that the cost and time period for the services/repairs are estimated in accordance with your request and are proximate in nature.

You hereby represent and warrant that you are eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms, and to abide by and comply with the Terms stated therein.

You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third-parties.

If you will be using the Services on behalf of an organisation, you agree to these Terms on behalf of that organisation and you represent that you have the authority to act on behalf of your organisation.

You must create an account in order to use some of the features offered by the Website. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy available on our Website. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account details, all changes and updates submitted through your account, and all activities that occur in connection with your account.

The Services will include the ability to search for the Four Door centers in your cities for automotive repair or servicing work, the ability to view detailed location of Four Door centers and the service prices and rating information, and the ability to post feedback and ratings in relation to any services you have used as a result of your use of the Website. We reserve the right to add, change or remove Services from our Website at any time, and may make certain Services chargeable at our discretion.

You must only book a Service if you have a genuine requirement for the work detailed to be performed. You must only post feedback in relation to a Service if you have availed such Service as a result of your use of the Website.

The car, after the repair jobs are completed and invoiced as per the schedule approved by the customer, will be stocked out of the workshop facility only after the complete payment has been received into Cars24 Service Private Limited bank accounts via Cash/ UPI/ payment gateway link. In case of any service-related concerns, the customer can reach out to the FourDoor team and get the same resolved.

The Company offers an email as well as phone call based support system. In case you require any assistance or support, you may access the support team or contact our support by emailing at [email protected] or calling our helpline at +91-9888133335 (Monday to Sunday between 6:30 AM and 9:30 PM).

The Company shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, the Company shall take the best possible efforts to redress the complaint within 7 business days of receipt of the complaint. Any suggestions by the Company regarding the use of the Services shall not be construed as a warranty.

The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by the Company regarding the use of the Service shall not be construed as a warranty.

The Company shall take reasonable care and measures required for the safety of your car in our possession. In the event, the User’s car is stolen while in the possession of the Company, the Company will take all reasonable measures and extend necessary support to the User for recovering their car, such as, promptly informing the User of the occurrence of the theft, immediately report the theft to the nearest police station, co-operate and aid the local authorities to recover the stolen car.

Users shall be prohibited from carrying out any illegal activity in the Website including but not limited to acts mentioned are violating or attempting to violate the integrity or security of the Website; transmitting any information on or through the Website that is disruptive or competitive to the provision of our Services; intentionally submitting on the Website any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website; circumventing or disabling any digital rights management, usage rules, or other security features of the Website. Any unlawful activities on the Website are prohibited by the laws of India.

The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause 5. We shall also be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Website and Services and to remove non-compliant information from the Website.

We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer by us. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between the Company or any person on its behalf and the User or where the User has consented to data transfer.

You represent and warrant that any information provided by you in connection with your use of the Website is and shall remain true, accurate and complete and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Website.

You agree that the Company may, in accordance with its Privacy Policy, collect and use your information, technical data, and related information for the validation of the documents submitted. The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Website and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information.

Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or [email protected].

• The Website is designed, updated and maintained independently by the Company. When you access the Website, you do so under a license granted from us. All rights, titled and interest in text, graphics, audio, design and other works on the Website together with all the intellectual property related thereto including inter alia the domain name, copyrights, the look and feel of the Website, the trade name and trademarks, patents and designs are the sole property of the Company or its licensors. All third-party trademarks and brand names that appear on the Website are the property of their respective owners. Content on the Website is for personal use only, unless permitted otherwise. Any alteration of the material or use of the material contained in the Website for any commercial purpose is a violation of the intellectual property of the Company and/or its affiliates or associates or of its third-party information providers. We reserve the right to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the service.
• You acknowledge and agree that through your use of the Website or by availing any Services through or at the Website, no right (empress or implied) is granted to you in respect of such Content. The Company reserves the right to change or modify the Content from time to time at its sole discretion.

• Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to (i) access and use the Website on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case, solely in connection with your use of the Services. The Company and its licensors reserve all rights not expressly granted herein.
• You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Website and Services, except as expressly permitted in the Terms and Conditions. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the licenses and rights expressly granted in the Terms and Conditions. The Website and the intellectual property rights vested therein are owned by the Company.

You agree that except as expressly stated by the Company, the Services and all the products provided/delivered to you through the Service are provided 'as is' and 'as available for your use, and are without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties. While we endeavour to ensure your access and use of the Website is safe, we cannot and do not represent and warrant that the Website or its server will be error-free, uninterrupted, free from unauthorised access, and/or otherwise meet your requirements.

In no case are our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Services or your inability to access or use the Services; or any transaction or relationship between you and any third-party provider or any delay or failure in performance resulting from causes beyond Company’s reasonable control.

• User further agrees and confirms that the Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Services or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to: your failure to cooperate; your unavailability and/or unresponsiveness; your failure to provide accurate and complete information; your failure to provide or facilitate the submission of User materials in a timely manner; or any event beyond the Company’s reasonable control.

• You acknowledge that by using the Services, you may be subject to charges for the Services you receive for your car ("Service Fee"). All Charges will include all applicable taxes unless otherwise specified by law. Unless otherwise stated by the Company, all Charges paid by you are final and non-refundable.
• The Charges may be updated or changed at any time as per the analysis of the service team or your new requests. The updated Charges shall be communicated to you by the Company and only upon your approval of the Charges, the Services will be provided by our service team.
• You acknowledge that the Service Fee from a for any Services shall be duly paid and on account of default in payment, the same shall be considered as a breach of these Terms. In the event you commit such a default/breach, you shall be liable to pay the liquidated damages of an amount equivalent to the value of the said Services. You hereby authorize the Company to deduct or collect the amount payable as liquidated damages through such means as the Company may exercise.
• In case of any material changes have been made and there is a default in payment by the User, the Company has a right to keep the car/vehicle in its possession until and unless payment of the said Service Fee in full has been made by the User along with any other costs if applicable. In the event you fail to make the payment of the Service Fee despite the passage of more than 90 days since the completion of the Services, the Company shall be entitled to recover the same by selling off your vehicle/car.
• You acknowledge that you will be liable for the payment of towing services provided by the Company as per the Company’s Service Fee.
• In the event the User fails to collect their car/vehicle at the agreed date of delivery, the Company shall arrange for the storage of the car at the User’s risk and expense. Following such failure by the User, a parking fee of Rs. 500 per day will be charged by the User for such storage.
• Payment for the Services by the Users may be processed through the third-party internet payment service providers. By purchasing any Services through the Website, the User hereby consents and agrees to abide by such third-party Internet payment service providers’ applicable terms and conditions and privacy policies. The User agrees and acknowledges that the Company has no responsibility or liability under the terms and conditions and policies of the third-party internet payment service provider. In the event such third-party internet payment service providers’ customer terms and conditions or privacy policies are not acceptable to you, please do not purchase such Services through the Website.
• Additionally, we have no authority over, or liability for, the delivery, safety, legality or any other such aspect of transactions or services availed by the Users through the third-party internet payment service providers. The Company will not be responsible for ensuring that any third-party internet payment service provider the Users operate with, will carry out the complete transaction, or has the appropriate authority to do so. In the event, the Users experience any disruptions or problems while making the payment for the Services through the third-party internet payment service providers, or if the User has a dispute with such third-party internet payment service providers, the User should resolve the disruptions, problems or disputes directly with that third-party internet payment service provider.

You have no right to request a refund or cancellation for an accepted service from the Website. Once an order is placed (i.e., upon acceptance of the estimated cost by the User), you shall not be entitled to cancel such an order or seek a refund for the Services provided.

• In case of any dispute or difference between the User and the Company, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent. The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of New Delhi shall have sole jurisdiction over the matter and/or for the enforcement as the case may be.
• These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of New Delhi, India.

Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be delete.

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.

The Company provides these Terms so that you are aware of the Terms that apply to your use of the Website and Services. You acknowledge that the Company has given you a reasonable opportunity to review these Terms and you have agreed to them.

The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. The Company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.

All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery service.

No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.

The Company may terminate your usage of the Website or any Service at any time for any reason, including breach of the Terms and Conditions. The Company has the right (but not the obligation) to refuse to grant access to the Website. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise..

Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Website by such User. .

You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination..

You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Website; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.

• You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of obtaining feedback in relation to Website or our Services; obtaining feedback in relation to any other Users listed on the Website; or resolving any complaints, information, or queries by other Users regarding your critical Content. You agree to provide your fullest cooperation further to such communication by the Company.
• By submitting suggestions or other feedback regarding our Services/Website, you agree that we can use and share such feedback for any purpose without any compensation to you and we are under no obligation to keep such feedback confidential..